FAQ
1. Client re-registration
- After deleting the client in the Manager Program Client tab, re-register in order
2. Modify Server DB information
- Server program DB > Export > Execute DBExport.txt file > Save after changing the DB order > Import the changed file
- After deleting the client in the Manager Program Client tab, re-register in order
2. Modify Server DB information
- Server program DB > Export > Execute DBExport.txt file > Save after changing the DB order > Import the changed file
▶ Most of the problems related to video playback are codec problems.
▶ How to install Codec
1. Run intall.exe on Q-Sign CD > Click CODEC to install all
2. Q-Sign CD > Codec > Run quicktimealt181.exe > Install
▶ How to install Codec
1. Run intall.exe on Q-Sign CD > Click CODEC to install all
2. Q-Sign CD > Codec > Run quicktimealt181.exe > Install
▶ Serial Number (S/N) is a CD-Key consisting of only numbers for easy input and can only be used when connected to the Internet.
If there is no internet connection, manual authentication with CD-Key is required.
If there is no internet connection, manual authentication with CD-Key is required.
▶ When the Client is re-executed, it temporarily operates normally (the same problem occurs after rebooting the set-top)
▶ Occurs when wireless LAN is disabled
- Setting > Detailed Settings > set to Wi-Fi ON
▶ Occurs when wireless LAN is disabled
- Setting > Detailed Settings > set to Wi-Fi ON
▶ Problems caused by incorrect output method
▶ How to change the output method with the remote control
- Press the Source button twice slowly: Change HDMI/VGA
- Press the VGA button once: Change to VGA
- Press the YPbPr button once: Change to YPbPR
▶ How to change the output method with the remote control
- Press the Source button twice slowly: Change HDMI/VGA
- Press the VGA button once: Change to VGA
- Press the YPbPr button once: Change to YPbPR
▶ Problems caused by content errors
- Resolution, codec, file type (supported file), etc.
▶ Solution
- Remove from the contents of the file where the error occurs
- Delete the content folder
1) All Applications > FileManager > Local Memory
2) Press and hold the Client (NDSA) folder with the left mouse button or the remote control OK button.
(Data folder specified in Client option. If changed, the changed folder must be deleted)
3) When the pop-up menu appears, select delete
- Resolution, codec, file type (supported file), etc.
▶ Solution
- Remove from the contents of the file where the error occurs
- Delete the content folder
1) All Applications > FileManager > Local Memory
2) Press and hold the Client (NDSA) folder with the left mouse button or the remote control OK button.
(Data folder specified in Client option. If changed, the changed folder must be deleted)
3) When the pop-up menu appears, select delete
▶ When using external storage media such as SD Card and USB, the content storage path must be changed.
- User storage path : /mnt/extsd
- Root path : /mnt/extsd/client
- User storage path : /mnt/extsd
- Root path : /mnt/extsd/client
▶ Android debugging mode status
- Go back on the content playback screen > Click the [] symbol at the top > Uncheck Debug Mode at the bottom of the option
- Go back on the content playback screen > Click the [] symbol at the top > Uncheck Debug Mode at the bottom of the option
▶ Go back on the content playback screen > Menu > Option > Enter the server IP address in the upper IP field
▶ Problem: Touch is recognized on only one monitor among Monitor 1 and Monitor 2.
▶ Cause: Touch is recognized only on the main monitor and not on the sub monitor.
- Problem caused by the graphic card not supporting Eyefinity technology
▶ Solution
- Radeon HD5000 series or higher Eyefinity supported models
- GeForce GTX660 series or higher supported models
→ It is said that Radeon is technically more stable than GeForce. The price is also cheap.
- Go to the display settings on the window screen and change the settings to Duplicate -> Extend.
- Edit the settings in Eyefinity -> Arrange Display Groups in the Catalyst Center.
→ The name of the technology that recognizes two monitors as one monitor is named differently for each manufacturer, and Matrox calls it the surround technology.
▶ Cause: Touch is recognized only on the main monitor and not on the sub monitor.
- Problem caused by the graphic card not supporting Eyefinity technology
▶ Solution
- Radeon HD5000 series or higher Eyefinity supported models
- GeForce GTX660 series or higher supported models
→ It is said that Radeon is technically more stable than GeForce. The price is also cheap.
- Go to the display settings on the window screen and change the settings to Duplicate -> Extend.
- Edit the settings in Eyefinity -> Arrange Display Groups in the Catalyst Center.
→ The name of the technology that recognizes two monitors as one monitor is named differently for each manufacturer, and Matrox calls it the surround technology.